Quality Policy

Amigos dos Pequeninos aims to serve the Community, constantly investing in the range and quality of its services. Wherever possible, it seeks to meet the needs and expectations of its clients and service users, so as to ensure their satisfaction as well as that of its staff.

To this end, it bases its activity on the following aspects and objectives:

1. 1Recognition by the surrounding Community of the distinctive services provided, and the consolidation of a culture of innovation that allows new ideas to emerge and be valued;
2. 2Reshaping the organisational structure in terms of communication and management, and making processes transparent, helping to increase competitiveness;
3. 3Compliance with legal requirements and Social Security (Segurança Social) standards on Quality, Safety, Hygiene and Health, and Food Safety, as a way of ensuring the best conditions for providing its services;
4. 4Continuous development of its staff, giving them the necessary training, resources and responsibilities to help improve their technical and teaching skills;
5. 5Providing working conditions that allow staff to carry out their tasks with quality, effectiveness and satisfaction, in a healthy working environment;
6. 6Assessing the satisfaction of clients and service users in order to improve services, ensure their satisfaction and achieve the objectives the institution has set itself.