Privacy Policy

Amigos dos Pequeninos

Your privacy is paramount to our organisation. This privacy statement explains what personal data we collect and how we use it.

Any content you send to Amigos dos Pequeninos becomes public and is turned into non-personally identifiable information subject to this Privacy Policy.

By accessing our website and using our Services, you agree to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.

This is an English translation provided for convenience. In the event of any discrepancy, the Portuguese version (Política de Privacidade) prevails.

Amigos dos Pequeninos collects data in order to operate effectively and provide you with the best experience of our Services. When you interact with our website, Services and Communications, we collect information about your IP address, access times, the type of browser you use and your language. We also collect information about the operating system you use, your account activity and the pages you visit.

Amigos dos Pequeninos uses unique identifiers to measure and analyse trends, administer the website and collect information for our database.

Please refer to the Google Analytics Privacy Policy.

Amigos dos Pequeninos obtains data from third parties. We supplement the data we collect by acquiring demographic data from other companies. We may use services from other companies that help us determine a location based on an IP address in order to tailor certain Services to your location.

Information provided by the user

In addition to the data collected when you access the website, some information is provided to us when you fill in a form or sign up for the newsletter. This data includes: the user's full name; telephone number; email address. It is also possible to identify the business sector concerned and the area of consultancy each user is interested in.

Data collected

Name and contact details

We collect your first and last name, email address, postal address, telephone number and other similar contact details.

Demographic data

We collect data about you, such as your age, gender, country and preferred language.

Usage data

We collect data about how you interact with our Services. This includes data such as the features you use, the items you acquire, the web pages you visit and the search terms you enter. It also includes data about your device and the network you use to connect to our services, including IP address, device identifiers (such as the IMEI number for phones), and regional and language settings. It includes information about the operating systems and other software installed on your device, including product keys. It also includes data about the performance of the services and any problems you have experienced with them.

Location data

We collect data about your location, which may be precise or imprecise. Precise location data may be Global Positioning System (GPS) data, as well as data identifying nearby mobile phone masts and Wi-Fi hotspots, collected when you enable location-based services or features. Imprecise location data includes, for example, a location derived from your IP address or data that indicates your location with less precision, such as a town or postcode.

Content

We collect content from your files and communications where this is necessary to provide you with Services.

Messages and Calls: Monitoring and Recording

We collect the content of the messages and calls you make, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, for example to obtain support, telephone conversations or chat sessions with our representatives through any chat service may be monitored and recorded. If you enter one of our sales outlets, your image may be captured by our security cameras.

Providing Personal Data

You may, of course, choose which data you wish to be collected. When you are asked for personal data, you may refuse to provide it. However, if you choose not to provide the data necessary to deliver a Service or support, you may be unable to use some features.

Amigos dos Pequeninos is not responsible if you choose to publish personal information online that is accessible to the public. By submitting such information, you assume the risks and full responsibility arising from it.

Personal Data: Purposes of Collection

To run our business and provide our Services; to send communications, including promotional communications; to display advertising. Our Services: we use data to provide and improve our Services and to carry out essential business operations. This includes operating the Services, maintaining and improving the performance of the Services, including developing new features, research and providing customer support. Provision and improvement: to provide the Services. Personalised features: we use data to carry out your transactions with us and to provide you with our Services. At times, these Services include personalised recommendations and features that enhance your enjoyment and productivity and tailor your experience of the Service based on your activities, interests and location.

Personalised Communication

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or by other means to let you know that a subscription is ending or that security updates are available, to update you or ask you questions about a Service or repair, to invite you to take part in a survey, or to tell you when action is needed to keep your account active. You may also sign up for email subscriptions and choose whether you wish to receive promotional communications.

Cookies: Information Collection

We use "cookies" to collect information and improve our Services. A cookie is a small data file that we may transfer to your digital device. We may use persistent cookies to save your registration ID and login password for future logins to the Service. We may use session ID cookies to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and the routing of web traffic on the Service.

Protection of Personal Data

Amigos dos Pequeninos takes measures to protect the information collected against loss, destruction, disclosure, unauthorised access, misuse and alteration. Although we strive to protect your personal information, Amigos dos Pequeninos cannot ensure or guarantee the security of any information you transmit, and you do so at your own risk. Should Amigos dos Pequeninos be acquired, sold or merged with a third party, we reserve the right to transfer or assign the information we have collected as part of that change of control. In the unlikely event of bankruptcy, insolvency, reorganisation, liquidation or an assignment for the benefit of creditors generally, Amigos dos Pequeninos may not be able to control how your personal information is treated, transferred or used.